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For IT support, please contact the Central Service Desk as your initial point of contact:

Tel: 0300 200 1000


Open hours: 06:00 – 22:00 every day (incl. bank holidays)

First point of escalation: Regional Vaccination Operations Centre

North East & Yorkshire 
North West 
East of England 
South East 
South West 

Second point of escalation: National Vaccination Operations Centre

If the issue cannot be managed by your Site Administrator or the Central Service Desk, then you can raise a Customer Support ticket via the ‘contact support’ link located on the eVacc login page.