Support

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For IT support, please contact the Central Service Desk as your initial point of contact:

Tel: 0300 200 1000

Email: vaccineservicedesk@england.nhs.uk

Open hours: 06:00 – 22:00 every day (incl. bank holidays)

First point of escalation: Regional Vaccination Operations Centre

North East & Yorkshire england.ney-vacc-cell@nhs.net 
North West covid-19.MVNW@nhs.net 
Midlands england.midscovid19voc@nhs.net 
East of England england.eoe-vacprg@nhs.net 
London england.london-covid19voc@nhs.net 
South East england.servoc@nhs.net 
South West england.swcovid19-voc@nhs.net 

Second point of escalation: National Vaccination Operations Centre england.covidvaccs@nhs.net

If the issue cannot be managed by your Site Administrator or the Central Service Desk, then you can raise a Customer Support ticket via the ‘contact support’ link located on the eVacc login page.