eVacc FAQs

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      If you should forget your password, click “Forgot your password?” on the login screen. You will be prompted to enter an email address and, if that matches an existing eVacc user account, a link will be sent to your email address with instructions. (Please be aware the link expires after 1 hour.)

      Your username will typically be your NHS Mail email address or the email that was used to send you an invitation to eVacc to set up a password. If you do not know your username, contact your Clinic Administrator or Clinic Manager who will be able to find it for you.

      No. You will use the same username/password combination, but the role selector will present you with multiple locations. Choose the location at which you are currently working.

      If the vaccination centre that you are currently working at does not appear in the list, you will need to contact your Clinic Administrator or Clinic Manager. They will be able to add the Vaccination Centre to your user account.

      Once you have logged into the eVacc application, on the Welcome page you will see your user role displayed at the top right of the page, next to your name and the Vaccination Centre you are signed in to. This will be present on all pages as you navigate through the system.

    Retrieving Patient Record

        First check with the patient to ensure you have the correct spelling of their name, that they have not recently changed their name, or if they are known by any other aliases. Remember that you can also retrieve a patient record using a patient’s DOB, NHS number, address, postcode, and email address. If the patient you are treating is not available within the patient selector, it might be because they have not been registered yet.

        First check with the patient to ensure you have the correct spelling of their name, that they have not recently changed their name, or if they are known by any other aliases. In the scenario where a patient’s address is unable to be determined the postcode ‘ZZ99 3WZ’ should be used which indicates that the address is unknown.

      Adding Clinical Information to a Patient Record

          First check with the patient to ensure that they have not recently changed their name, or if they are known by any other aliases. Remember that you can also retrieve a patient record using a patient’s DOB, NHS number or address keywords.

          No. It’s important that the data stored is accurate, including who recorded the information. Using another person’s login credentials is an offense, and therefore you should ensure you are logged in as yourself at all times. If you are working as a team, and you are recording data on another person’s behalf, then ensure that you select your co-worker’s names from the performer drop-down list before saving the information.

          A patient may leave the Vaccination Centre before the vaccine was administered. In this event, for the question “Was the vaccination successfully completed” select “No”. You will be prompted to enter a reason.

        Recording an Adverse Reaction

            It is possible for a patient to display multiple reactions after a vaccination – such as nausea and inflammation of the vaccination site. Each reaction may be recorded via the ‘adverse reactions’ template in the patient’s record. The template allows you to add multiple reactions to a single encounter.

          Administrative Functions

              On the “Reports” page, you will be able to access a number of relevant reports, including “Vaccines Administered” and the “Adverse Reactions”. You must be a Clinical Admin or Clinical Manager to perform this function. Please see ‘generating a report’ in the Training Resource Centre.

              The barcode contains important information relating to the vaccination – including its batch number and expiry date. Ensure you have reset the barcode scanning flow using the reset button and have tried an alternative scanner. If this is still not working, speak to the Vaccination Centre’s administrator who will inform you of the appropriate process in this situation.

              When updating a user role to a Health Care Professional or Health Care Professional Supervisor you must go to ‘User Management’ and locate the user, then click their account and add their ‘Professional Body’ and ‘Registration Number’. This will open their account details and here you can set their Professional Body and Registration Number. Once set, click ‘Save’ and you will then be able to change their role.

              The default value of the protocol dropdown can be changed to any of the allowed values by contacting support.

              Please check your vaccination report to make sure the correct reimbursement information has been provided. There are two templates within the vaccination journal that need to be completed correctly to ensure that you receive any Qualifying Incentive. 

              First being the “Patient Information” template. Please ensure that you have asked the patient all of the questions in this template and you have answered ‘Yes’ to those applicable. For example the question “Do you work in a residential care home for older people?” is used to determine whether the patient should qualify for any Care Home Staff incentive. 

              The second template is “Screening & Consent”, where you need to ensure the correct Care Setting Type has been selected, for example, “Roving at a Care Home”.

            General

                Presently, eVacc has been optimised for use on a desktop, laptop or tablet. It will load on any device with a browser; however, it may not work as expected.

                eVacc training materials are available on our Training Resource Centre here

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