FAQs Archive - Page 2 of 3 - Eva Health Technologies

Q: I cannot find my patient

First check with the patient to ensure you have the correct spelling of their name, that they have not recently changed their name, or if they are known by any other aliases. Remember that you can also retrieve a patient record using a patient’s DOB, NHS number, address, postcode, and email address. If the patient you are treating is not available within the patient selector, it might be because they have not been registered yet.

Q: I am unable to scan the vaccine barcode?

The barcode contains important information relating to the vaccination - including its batch number and expiry date. Ensure you have reset the barcode scanning flow using the reset button and have tried an alternative scanner. If this is still not working, speak to the Vaccination Centre’s administrator who will inform you of the appropriate process in this situation.

Q: How do I update the user role to Health Care Professional Supervisor or Health Care Professional?

When updating a user role to a Health Care Professional or Health Care Professional Supervisor you must go to ‘User Management’ and locate the user, then click their account and add their ‘Professional Body’ and ‘Registration Number'. This will open their account details and here you can set their Professional Body and Registration Number. Once set, click 'Save' and you will then be able to change their role.

Q: I am recording information on behalf of a colleague. Should I use their login credentials?

No. It’s important that the data stored is accurate, including who recorded the information. Using another person’s login credentials is an offence, and therefore you should ensure you are logged in as yourself at all times. If you are working as a team, and you are recording data on another person’s behalf, then ensure that you select your co-worker’s names from the performer drop-down list before saving the information.

Q: How do I know who I am logged in as in the eVacc solution?

Once you have logged into the eVacc application, on the Welcome page you will see your user role displayed at the top right of the page, next to your name and the Vaccination Centre you are signed in to. This will be present on all pages as you navigate through the system.

Q: I work at more than one Vaccination Centre, do I need a separate login for each centre?

No. You will use the same username/password combination, but the role selector will present you with multiple locations. Choose the location at which you are currently working.

Q: I’ve forgotten my username

Your username will typically be your NHS Mail email address or the email that was used to send you an invitation to eVacc to set up a password. If you do not know your username, contact your Clinic Administrator or Clinic Manager who will be able to find it for you.

Q: I am a Healthcare Professional, why can’t I see the GP Connect Record within eView for a particular patient?

The main reason GP Connect may not show is because the patient may be known as a sensitive patient, this means their records are protected and not available to view. Another reason could be the patient isn’t PDS verified or the patient currently doesn’t have a registered GP practice. For more details, please refer to the eView User Guide.

Q: Can I use eVacc on a tablet or Smartphone?

Presently, eVacc has been optimised for use on a desktop, laptop or tablet. It will load on any device with a browser; however, it may not work as expected.

Q: The Demographics tab is showing an incorrect address for the patient. How can I amend this?

All information presented within the Demographics tab has been retrieved from the Personal Demographics Service. Any amendments will need to be performed by the patients registered healthcare provider. Please advise the patient to speak to their GP practice.